If you are encountering problems and need support, you need to provide us with a Diagnostics Report ID. This is a unique code, for example 1234ABCD, that we can use to troubleshoot your Homey better and faster.
To create a Diagnostics Report ID, please follow these steps.
In the Homey app
1. In the Homey app, go to More (...), then tap Settings > General and scroll down.
2. Tap the Create Diagnostics Report button.
3. You will receive a unique code. Use this code when creating a request for help.
On your desktop
1. Navigate to https://developer.athom.com/tools/system and log in with your Athom Account.
2. Tap the Create Diagnostics Report button.
3. You will receive a unique code. Use this code when creating a request for help.