Zigbee is one of the wireless technologies in Homey, and is used by quite some popular brands like IKEA, Philips Hue, Xiaomi Aqara and more to control devices.
The Zigbee technology creates its own mesh network in your home, which is used to relay commands from and to devices. Using Zigbee can create some specific situations, for instance with pairing Zigbee products to Homey. Below are short guides to some situations you might encounter
I am trying to pair a Zigbee device to Homey but nothing happens.
This might mean that Homey can not directly pair to other Zigbee devices anymore. Homey has a fixed limit of 15 'direct children'. More devices will need to be paired via additional routers, which are mains-powered Zigbee devices like bulbs, plugs or modules.
The solution here is to remove end-devices, which are battery-powered devices like sensors, that are direct children of Homey, and replace them with routers. Then, you can use these routers to pair additional Zigbee devices to your network. For more tips, see our Advice for building a stable Zigbee network.
I am trying to pair a Zigbee device but it keeps showing “Interviewing device” without continuing.
Try to manually reset the device before restarting the pairing wizard.
Try to put the device in learn mode again after 10-15 seconds while the “device is pairing” message is showing in the Homey App.
Make sure no other Zigbee devices are currently in learn mode, or stuck in learn mode. This can happen to a number of devices, and they will interfere with the pairing process, even when they are not interacted with directly. Removing the power and/or batteries from these Zigbee devices will prevent them from interfering.
Try to pair the device close to Homey, this often yields the best results.