If you have enabled two-factor authentication (2FA) and you've lost access to your authentication device, for example your smartphone, that's unfortunate! But don't worry, we're here to help.
Contact the support team
Please send an email to email@example.com from your Homey account's email address, with a watermarked copy of a government-issued identification document, such as a driver's license or passport.
We'll then disable 2FA on your account so you can log in again.