Sometimes you want to fully reset Homey and wipe all information stored on Homey. This article will explain how to do a full factory reset.
1. Power on Homey
Make sure Homey is powered on in upright position. Make sure Homey is powered on for at least half a minute before continuing.
2. Turn Homey upside down
To enter recovery mode, turn Homey upside down, and wait for the 10 second countdown to end. After the countdown, Homey is set to recovery mode, and will give you the same welcoming message as the first time you set Homey up.
3. Open setup.athom.com on a computer
Go to setup.athom.com on a Wi-Fi enabled computer, press the ALT button on your keyboard, and select Continue in browser and follow the onscreen instructions. Choose deleting all data (for a factory reset).
4. Remove linked account
If you don't want to link a (new) account to Homey (factory reset), make sure to hold ALT on your keyboard when asked whether you already have an Athom account. Then click Don't connect an Athom account. Wait for the setup to complete to finish factory resetting your Homey.
Note: this works best using Chrome on Windows or OSX.