Sometimes you want to fully reset Homey and wipe all information stored on Homey. This article explains how to do a full factory reset.
1. Power on Homey
Make sure Homey is powered on in the upright position. Make sure Homey is powered on for at least half a minute before continuing.
2. Turn Homey upside down
To enter recovery mode, turn Homey upside down, and wait for the 10-second countdown to end. After the countdown, Homey is set to recovery mode and will give you the same welcoming message as the first time you set Homey up.
3. Open setup.athom.com on a desktop computer
Go to setup.athom.com on a Wi-Fi-enabled computer, press the
Alt key on your keyboard, and select
Continue in browser and follow the onscreen instructions. Choose to delete all data (for a factory reset).
4. Remove the linked account
If you don't want to link a new or existing account to Homey, make sure to hold the
Alt key on your keyboard when asked whether you already have an Athom account. Then select
Don't connect an Athom account. Wait for the setup to complete to finish factory resetting your Homey.
Note: The factory reset process works best using Chrome on Windows or OSX.